Privacy Policy

Who we are: The Boulevard (“we,” “us,” “our”)

provides mobile vehicle washing and detailing services in the United States.

This Privacy Policy explains what information we collect, how we use and share it, and the choices you have. If you do not agree with this Policy, please do not use our website, booking forms, or services.

IMPORTANT STORE POLICIES
Please review before finalizing your purchase.

All sales final — no refunds.
Report any issues within 24 hours for a same-scope rework.
Remove all valuables before service; we’re not responsible for items left inside.
Not liable for pre-existing damage or defects (paint, trim, upholstery, electronics).
Cleaning may reveal swirl marks, scratches, stains, rust, or odors that can’t be fully removed.
Aftermarket parts/wraps/tints/sensors: service at your risk; we’re not responsible for failures.
Engine bay/interior electronics: not responsible for issues from prior leaks/faulty seals.
Time/price may change with size, condition, or biohazards; we may refuse unsafe work.
Weather/space/access may require rescheduling; provide safe parking and access as needed.
Customer is responsible for keys, alarms, dash cams, child seats, and parking compliance.
Photos may be taken for documentation; marketing use only with your consent.
Liability is limited to the amount paid for the service.

All sales final — no refunds.
Report any issues within 24 hours for a same-scope rework.
Remove all valuables before service; We are not responsible for items left inside.
We are Not liable for pre-existing damage or defects (paint, trim, upholstery, electronics).
Cleaning may reveal swirl marks, scratches, stains, rust, or odors that can’t be fully removed.
Aftermarket parts/wraps/tints/sensors: service at your risk; we’re not responsible for failures.
Engine bay/interior electronics: not responsible for issues from prior leaks/faulty seals.
Time/price may change with size, condition, or biohazards; we may refuse unsafe work.
Weather/space/access may require rescheduling; provide safe parking and access as needed.
Customer is responsible for keys, alarms, dash cams, child seats, and parking compliance.
Photos may be taken for documentation; marketing use only with your consent.
Liability is limited to the amount paid for the service.

Effective date: September 3, 2025

1) Information We Collect:

a) You provide directly:

Contact & booking details: name, email, phone number, preferred date/time, service address, package selection, notes.
Vehicle details & photos: make/model, license plate area may appear in images, VIN if provided, and minimum three photos (front, side, back) if you use our upload field.
Communications: messages you send us (email, SMS, chat, social DMs).
Payment details: handled by our payment processor. We do not receive or store full card numbers.

b) Collected automatically:

Device & usage data: IP address, browser type, pages visited, and interactions with our forms (via cookies or similar technologies). Approximate location: derived from IP to help route service areas and fraud prevention.

c) From third parties

Payment confirmations and risk signals from our payment processor.
Analytics & advertising partners (e.g., page performance metrics, campaign attribution).

2) How we use information

We use your information to:

Provide and improve services: schedule and complete your detail, create quotes, verify vehicle condition, manage work orders, and improve quality.
Process payments and prevent fraud.
Communicate with you: confirmations, reminders, updates, support, and service-related notices.
Marketing (with your consent where required): promotions, offers, newsletters—you can opt out anytime.Legal compliance and protection: meet legal obligations, enforce terms, and protect our rights and users.
Photo uploads: We use photos to estimate scope, confirm condition before/after, and for internal training/quality control. With your permission, we may feature anonymized before/after photos in marketing; you can withdraw consent at any time.

3) Legal bases (for EEA/UK visitors)

Where applicable, we rely on contract (to provide services), legitimate interests (to improve, secure, and market our services), consent (where required for marketing/cookies), and legal obligations.

4) Sharing of information

We do not sell your personal information. We share only as needed with:
Service providers/processors: website hosting (e.g., Wix), payment processors (e.g., Stripe/Wix Payments), scheduling/CRM tools, email/SMS providers, analytics, cloud storage.
Professional advisors and authorities when required by law or to protect rights and safety.
Business transfers: if we undergo a merger, acquisition, or asset sale, your data may transfer as part of the transaction.
All vendors are required to handle your data securely and only for our specified purposes.

5) Cookies and similar technologies

We use cookies and similar tools to run the site, remember preferences, measure performance, and (if enabled) support marketing.
Your choices:
Use your browser settings to block or delete cookies.
Use any cookie banner presented on our site to set preferences (e.g., “Essential,” “Performance,” “Marketing”).
Blocking some cookies may affect site functionality.

6) Data retention

We keep information only as long as necessary for the purposes described or as required by law. Typical guidelines:
Bookings, invoices, and service records: [7 years] for tax/accounting.
Vehicle photos for quotes/service: kept for job documentation and dispute resolution for up to [180 days] after service, unless you ask us to delete sooner (subject to legal holds).
Marketing contact data: until you unsubscribe or request deletion.

7) Your choices and rights

Depending on your location, you may have rights to:
Access the data we hold about you. Correct inaccurate data. Delete your data (subject to legal/contractual limits). Restrict or object to certain processing.
Opt out of marketing communications.
Portability of certain data (copy in a usable format).
U.S. state privacy disclosures (e.g., CA/CO/CT/VA/UT)
We do not sell personal information and do not share it for cross-context behavioral advertising.
You may request access/deletion/correction and limit certain sensitive uses where applicable.
To exercise rights: see Contact Us below. We may need to verify your identity. You can also use an authorized agent as allowed by law.

8) Children’s privacy

Our services are not directed to children under 13 (or under 16 in certain jurisdictions). We do not knowingly collect data from children. If you believe a child provided personal information, contact us and we will delete it.

9) Security

We use administrative, technical, and physical safeguards designed to protect your information (e.g., TLS encryption in transit, role-based access, least-privilege practices). No system is 100% secure; please use strong passwords and don’t send sensitive data in unprotected channels.

10) Photo & content guidelines (uploads)

Please upload clear, whole-vehicle photos (front, side, back).Avoid including people, IDs, or sensitive documents in frame. By uploading, you confirm you have the right to share the images and grant us permission to use them for quoting, service, and documentation. If you previously consented to marketing use of your photos and wish to withdraw, contact us at any time (we’ll cease future use).

11) Communications preferences

SMS/Email: You can opt out of marketing messages using the unsubscribe link or replying STOP to SMS. We may still send transactional messages (e.g., appointment reminders, receipts).
Do Not Track: We currently do not respond to browser DNT signals.

12) International transfers

If you access our services from outside the U.S., your information may be processed in the U.S. or other countries with different data protection laws. We take steps to ensure appropriate protections where required.

13) Third-party links

Our site may link to third-party websites. We are not responsible for their privacy practices. Review their policies before providing personal information.

14) Changes to this Policy

We may update this Policy from time to time. The “Effective date” above reflects the latest version. Material changes will be highlighted on our site or sent via email/SMS where appropriate.

Service Disclaimer

The Boulevard Mobile Wash shall not be liable for any consequential or incidental damage including, without limitation, loss of time, loss of revenue, or damage to property, arising in connection with the sale, use, or inability to use the tire beyond the repair, refund, or replacement provided herein.